v2world Privacy Policy

1. Who We Are and How to Contact Us

v2world operates the online casino and sportsbook platform accessible at v2world.co. In the context of data protection law, v2world acts as the data controller in respect of personal data collected from players, registered account holders, and visitors to the Platform.

If you have any questions regarding this Privacy Policy or how v2world handles your personal data, please contact our support team:

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week, and will respond to data-related enquiries within five (5) business days.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected by v2world in connection with:

• Registration and maintenance of a v2world account;
• Use of any game, sportsbook market, or other service offered on the Platform;
• Deposits, withdrawals, and financial transactions processed through v2world;
• Communications between a Player and v2world including support queries, complaints, and feedback;
• Visits to the v2world website, including browsing activity captured through cookies and analytics tools.

This Policy should be read alongside the v2world Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register or interact with v2world, we collect the following categories of personal data:

3.2 Data Collected Automatically

When you access the v2world Platform, we automatically collect:

• IP address and approximate geolocation (city/country level);
• Device type, operating system, and browser type and version;
• Pages visited, game sessions played, bet history, and session duration;
• Referral source and navigation patterns within the Platform;
• Cookie identifiers and similar tracking data as described in Section 7.

4. How We Use Your Personal Data

v2world uses collected personal data for the following purposes:

• Account creation and management: To register, verify, and maintain your v2world account, including age and identity verification required by our licensing obligations;
• Service delivery: To process deposits and withdrawals in MYR via local Malaysian payment methods, settle bets, apply bonus credits, and provide the full range of v2world games and sportsbook services;
• Legal and regulatory compliance: To meet anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming obligations, and any other applicable regulatory requirements under our operating licence;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, prohibited conduct, and security breaches;
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance;
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the overall v2world experience for Malaysian players;
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. Players may opt out at any time by contacting v2world support.

5. Legal Bases for Processing

v2world processes personal data under the following legal bases:

• Contractual necessity: Processing required to perform the contract between v2world and the Player, including account services, game delivery, and payment processing;
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, and licensing conditions under v2world's operating framework;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by the Player's privacy rights;
• Consent: Where consent is the stated basis — including for non-essential marketing communications — Players may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

v2world does not sell, rent, or trade Player personal data to third parties for their own marketing purposes. v2world may share personal data with the following categories of recipients for the purposes described in this Policy:

• Payment service providers: Including Touch 'n Go eWallet, DuitNow, Boost, GrabPay, FPX gateway operators, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect, to process financial transactions;
• Game content providers: Third-party studios whose games are integrated into the v2world lobby, to the extent necessary to deliver game services and resolve game-related disputes;
• KYC and identity verification providers: Third-party verification services engaged to perform age, identity, and document checks;
• Fraud and AML screening services: Third-party systems used to screen transactions and accounts for prohibited conduct;
• Regulatory and law enforcement authorities: Where v2world is required by law, court order, or regulatory instruction to disclose data;
• Professional advisers: Including legal counsel and auditors, under confidentiality obligations.

All third-party processors engaged by v2world are bound by contractual obligations consistent with applicable data protection standards.

7. Cookies and Tracking Technologies

v2world uses cookies and similar technologies on the Platform to:

• Maintain your login session and account preferences;
• Analyse Platform usage and game interaction patterns to improve the service;
• Detect and prevent fraudulent or abusive access patterns;
• Deliver personalised content based on your activity on the Platform.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the v2world Platform, including the ability to maintain a login session. v2world does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving advertisements on external platforms.

8. Data Retention

v2world retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and licensing obligations. Specific retention periods apply as follows:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML and financial record-keeping obligations;
• KYC and identity verification documents are retained for a minimum of five (5) years following the completion of verification;
• Support communications and complaint records are retained for three (3) years from the date of resolution;
• Session logs and technical data are retained for up to twelve (12) months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

9. Data Security

v2world implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:

• Encrypted transmission of all data between your browser and the v2world Platform using TLS (Transport Layer Security);
• Secure, access-controlled storage of personal data and financial records;
• Hashed, salted storage of account passwords — plain-text passwords are never stored;
• Regular internal security reviews and access control audits;
• Restricted staff access to personal data on a need-to-know basis.

While v2world takes all reasonable precautions to protect personal data, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to affected individuals, v2world will notify impacted Players in accordance with applicable notification obligations.

10. Your Rights as a Data Subject

Subject to applicable law, you may have the following rights in respect of your personal data held by v2world:

• Right of access: To request a copy of the personal data v2world holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to v2world's legal retention obligations;
• Right to restriction: To request that v2world restricts the processing of your personal data in certain circumstances;
• Right to portability: To receive your personal data in a structured, machine-readable format where processing is based on consent or contract;
• Right to object: To object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact v2world at [email protected]. v2world will respond within thirty (30) calendar days of receiving a verifiable request. Please note that some requests may be subject to identity verification before being actioned.

11. Children and Minors

The v2world Platform is strictly for individuals aged 21 and above. v2world does not knowingly collect personal data from individuals under the age of 21. If v2world becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account will be closed immediately.

12. Cross-Border Data Transfers

v2world may transfer personal data to third-party service providers and partners located outside of Malaysia, including game content studios and KYC verification providers whose infrastructure operates internationally. Any such transfers are conducted under appropriate contractual safeguards to ensure that personal data receives a level of protection consistent with this Privacy Policy and applicable data protection standards.

13. Changes to This Policy

v2world may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the structure of the Platform. Material changes will be communicated to registered Players via the email address on their Account prior to the change taking effect. The current version of this Policy is always available at v2world.co/privacy-policy. Continued use of the Platform following notification of changes constitutes acceptance of the revised Policy.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by v2world, please contact:

Email: [email protected]

Support hours: 24/7

If you are not satisfied with v2world's response to a privacy-related complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.